I have now ordered two custom frames for old paintings on canvas. Both were non-standard sizes. CanadaOnCanvas.com built two perfect frames based on my orders. I used the expedited build/ship process for my second order and was pleasantly surprised how quickly my frame arrived. This company has been great to deal with and provides a superior product.
Daniel B, |
Thank you for your help in completing my Order . I did receive my frame in time for the show. Also thank you the the extra 8x10 frame and your exception packing job. all pieces arrive in perfect condition.
David P., | G quality
Great Quality, Superb attention to details! Thank You!
Glenn Hadden, Toronto | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |
