happy ending
I just landed from Los Angeles and see an email stating my frames gave shipped? Is this true? Thank you so much for making this happen so quickly. I'm sorry to have been such a challenge! LOL
Thank you for turning a bad situation into a hopefully happy ending. I will send you photos of my completed pieces!
And although This order had challenges, because of your fantastic customer service I will continue to use your company for future orders.
Diana, | I couldn't be happier!
Just received my order and I couldn\'t be happier! Fantastic work! I will definitely be using COC again.
Mike Rebry, Clear Creek, Ontario | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Superfast... service
Superfast service and great job!! I can't think of anything you could do to improve the experience.
Susan W., Calgary |
