| Q1 : What kind of inks do you use for canvas prints? We use pigmented inks which provide not only better display permanence than the dye-based inks you get in most inkjet printers, but also have better water-fastness and humidity-fastness. Q2 : What printer do you use? At Hana Art Studios, we print on the Epson 9880 44" Stylus Pro, Epson 4800 17" Stylus Pro and soon Epson Stylus Pro 11880 64" printers. Q3 : What kind of canvas do you use? We use Epson PremierArt Water Resistant Canvas. Below are the details: # Water Resistant for increased durability # Highest resolution canvas for outstanding reproduction # Glossy surface # Weight: 350 g/m2 # Acid free 65% Polyester, 35% Cotton # Heavyweight for quality feel # Bright white base for highly saturated images # Medium gloss surface for easy spraying # Thickness: 19 mil - 2:1 Weave # Opacity: 99% # Unique texture for true artist look # Poly/cotton blend # Instant drying microporous coating # Stretchable for framing # Applications: Fine Art Photography, Giclée Reproduction, Portrait Photography, Wedding Photography Q4 : How the pricing works? Please use our Canvas Price calculator on top of this page, pricing is based on canvas print width and height and mounting method. Q5 : How should I upload or send my photos to be printed? Please use our upload form if the file size in under 8 MBYTE: http://www.hanaartstudios.com/file_uploads.php For larger file sizes you may send a link to your uploaded file on a web/FTP server or create an Online File Storage account and send the link to us, "box.net" is a sample of these sites and Free for the first two weeks: Online File Storage: http://www.box.net/ Free Online File Storage: http://www.xdrive.com/ Free open source FTP software: http://filezilla-project.org/ If you are familiar with a FTP software, below is our print FTP server: FTP server: ftp.hanaartstudios.com usernmae/user id: uploads Password: please contact us Q6 : Can I email my image to you as attachments? Yes it’s possible to submit images via email. If you choose to submit an image by email, please send only JPEG file formats with Maximum size of 10Mbyte. Q7 : What kind of printing process is used to generate the artwork? We print your picture on the latest in high resolution large format state of the art Epson printers. A recent breakthrough in technology has allowed us to bring you long lasting, vibrant, photo quality images that are fade resistant for over 100 years. Printing details are: Epson fineart Inkjet printer Epson Water Resistant Canvas 8-Channel Print Head Technology 8-Color (C, Lc, M, Lm, Y, Lk, LLk + PK or MK) pigment based ink Variable-Sized Droplet Micro Piezo drop-on-demand ink jet with AMC™ technology Epson UltraChrome K3™ Ink Technology Smallest droplet size: 3.5 picoliter 2880 x 1440 dpi print Q8 : Can I save my image on a CD or DVD and mail it to you? Yes, this is probably the best way if it is larger than 20mb, we recommend uncompressed TIFF file format. Q9 : Will you scan my image if I send it to you? Yes and there is no additional cost for scanning if the it is required as part of your print order. We can scan negatives, slides and medium format transparencies. Q10 : What is the minimum resolution of my my digital picture or file to be printed on canvas? We recommend 150 to 300 pixels per inch or DPI, for some pictures even 75 DPI works, send the picture and we will contact you if the DPI is not enough for the requested print size. Q11 : I have an old photo that I want restored and put on canvas, can you do that? Yes, we do offer photo restoration services along with canvas printing. Your photos can be mailed to our mailing address or send tp be scanned. Please contact us for pricing. Q12 : Can you stretch and mount canvas print? Yes, we use 3/4" Depth or 1-3/8" Depth stretcher bars. Q13 : Will you touch up my image at all? If there are hair or dust marks or scratches on your image, we will contact you to confirm that you want these removed. The same applies to correcting red-eye. Q14 : What size of canvas prints do you offer? We can print up to 44" wide and 40' roll. If you would like your Canvas Print created in a different size then please contact us for a quotation. We use only fine art printers, inks and canvas. Q15 : Which file formats are best for canvas prints? We accept JPG and TIFF and the suitability of the file format really depends on whether you intend to submit your image by email or by mail. As a general rule, JPEG files are best if submitting by email or uploading and TIFF files are best if submitting on CD or DVD. JPEG files are ‘lossy’ meaning that when they compress the data, they throw some of it away. When a JPEG file is uncompressed it does not always duplicate the original data exactly. TIFF files on the other hand are ‘lossless’ meaning they do not throw away data whilst compressing. The result is that TIFF files are much larger than JPEG files but they preserve every pixel that was in the original. Q16 : Do you offer custom framing services? Yes, we offer a comprehensive selection of frames styles at very competitive prices, please visit this page for custom picture framings: http://www.hanaartstudios.com/vancouver_custom_framing.php Q17 : Do you have a gallery or somewhere I can see examples? Yes, we do have a good selection of printed samples, If you're in the area, we'll be happy to meet with you and show you different printed canvas samples. Q18 : What is bleed? A bleed is when your image wraps around the sides of the frame. The actual picture follows all the way round. A non bleed is when the edges are left white. Q19 : How long will my Canvas Art Prints last? We use Epson's pigment based Ultra Chrome archival inks to produce our artwork. Epson states that these inks will produce a print that is lightfast for upwards of 75years (please note this applies to prints that are not placed in direct sunlight). Q20 : How is the Canvas print protected? What finishing method do you use? For canvas prints we use BullDog Coating as a protective finish. This is a solvent borne vinyl elastomer clear coat. While the Epson UltraChrome K3™ Inks are already UV resistant inks, the coating has some additional UV buffers as well and when applied to the print, the finish can further protect it from scratching, finger prints, or smudging. Q21 : What is so special about a canvas print? The natural texture, depth and brilliance of a canvas print is wonderful and the print reflects light in different directions as opposed to a regular flat print. Canvas doesn't need to be framed with protective glass so the image can be seen clearly without bothersome glares and finally Canvas prints are tougher and far more durable than paper prints. Q22 : What payment methods do you accept? We accept VISA, MaterCard, Debit cards, PayPal and personal cheques. For Paypal visit this page: http://www.hanaartstudios.com/paypal.php Q23 : Do you ship worldwide? Yes we are happy to ship worldwide, email us for a quote including delivery address. Q24 : Is there a minimum quantity that I have to order? No. Q25 : What are the available standard Stretcher Bar sizes? Stock size bars: 3/4" depth: 8", 9", 10", 11", 12", 14", 15", 16", 18", 20", 22", 24", 26", 28", 30", 32", 34", 36", 38", 40", 42",44", 46", 48" 1-3/8" depth: 24", 30", 36", 42", 48", 54", 60", 66", 72", 84", 90", 96" Custom stretcher bars are available, please contact us for the pricing. Q26 : Regarding copyright can I have any image printed on canvas? You can have any image printed on canvas provided you own the copyright of the image or have written permission from the copyright owner of the image. Q27 : Are there any set up fees? No. Q28 : What kind of stretcher bars do you use? We use 3/4" Depth or 1-3/8" Depth stretcher bars. These stretcher bars have dovetailed corners that slot together without the need for any carpentry tools or skills. They are made in Canada from hemlock. Q29 : Do you offer volume discounts? Yes, please contact us for more information on volume discounts. Q30 : Can you transfer a poster or print to canvas? Yes, if you have a poster, print or photo and wish to transfer it to canvas, we offer the quickest and most affordable service available. Please contact us for more information. Q31 : How long will it take for my canvas art to printed? usually 2 to 5 working days of receiving a confirmed order. Q32 : What is the resolution of your printer? Our Epson printers use 2880 DPI print heads to deliver extremely fine detail. Q33 : What is gallery wrap? Gallery wrap is the process of wrapping the printed canvas around a custom made stretcher frame. The image is wrapped around the frame for a clean, modern look. Float frames can also be used with gallery wraps to add an extra element of sophistication. Q34 : RGB or CMYK? We prefer RGB(Red, Green, Blue) files instead of CMYK (Cyan, Magenta, Yellow, Black) because all digital files are captured via native RGB devices. Q35 : Are the uploaded files safe? Yes, we do not use your files for any other usage without your agreement. Q36 : Will the colours on my canvas print be the same as what I see on my monitor? We do our best but unfortunately we can not guarantee an exact color match as on screen colors will vary dependent upon your monitor settings. Q37 : Do you only print on canvas? No, we can print to fine art paper and photo papers. We do offer custom picture framing too. Q38 : I don't see my question here! Email us and we'll answer you as quickly as possible. |
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